Support
We are here when you need us
Support at Atlas Aura is not a department — it is the whole point. Every request gets a named specialist and a genuine resolution.
Priority phone line
Speak directly with a client services specialist — no phone trees, no ticket numbers.
Call +1 802 896 5754Message us
Prefer writing? Send us a detailed message and we will reply within one business day.
Open the contact formVisit our office
99 Fourth Avenue, London — E12 6DP, United Kingdom. Appointments recommended.
Get directionsHours & availability
- Standard client services
- Mon–Fri, 9:00–18:00 (GMT/BST)
- Concierge priority line
- 24/7 for retained clients
- Request acknowledgement
- Within 1 hour, always
Our commitments
- Every request is assigned a named specialist who owns it through to resolution.
- You receive a clear status update at least every business day on open matters.
- We follow up after every resolution — support is only done when you say it is.
How support works
Three steps from request to resolution
01
Reach out
Call, message or visit. Tell us what you need in as much or as little detail as you like.
02
Triage & assignment
Your request is acknowledged within the hour and assigned to the right specialist immediately.
03
Resolution
We work the issue through to completion and follow up to confirm you are genuinely satisfied.
Looking for quick answers?
Our FAQ covers response times, service packages, confidentiality, billing and more. Common questions include:
- How quickly do you respond to support requests?
- Do you offer support outside business hours?
- Can I change or cancel my service package?