Business Operations Support · Administrative & Office Management
Back-office transformation for a London advisory firm
The challenge
A 14-partner advisory practice was losing an estimated 30 hours per partner each month to document handling, client scheduling and correspondence. Billable hours were slipping and staff morale was falling.
Our solution
We mapped every recurring administrative process, migrated document control to a single managed system, and placed a dedicated Atlas Aura administrator with the firm three days a week, supported remotely by our operations desk.
The results
- 28 hours per partner per month returned to client-facing work
- Client response times cut from 48 hours to under 4 hours
- Zero missed filing deadlines in the first year